FAQs

What currency are the prices I see on the site?

All prices are in USD.

I just placed an order; when will it ship?
Order Handling Time: 1 to 3 Business days

Order Transit Time: 3 to 7 Business days in US and 5 to 10 days in CA, UK in 3 to 7 business days, and Australia in 8 to 20 business days.

I am not in love with my order. Can it be returned? What if there is an issue?We offer refunds on products returns that are unused, undamaged, and in their original packaging. To be eligible for a refund, the return request must be initiated within 14 days from the delivery date or 21 days from the purchase date, whichever is earlier, with the order number or copy of the receipt. Contact us at support@vegasgenix.com before returning or shipping to the return address. Read our refund policy.

Please Note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can only cancel your order when it has yet to be shipped. Any order shipped out can only be received and then sent back to us with cancellation reasons. Typically you have 24 hours to cancel an order for a full refund.

I have entered an incorrect address. What do I do now?
We can't change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 1 day of placing your order at support@vegasgenix.com

How long does shipping take?
After confirming the order, please allow us to send your order within 3-7 business days in the United States, Canada in 5 to 10 business days, United Kingdom in 3 to 7 business days, and Australia in 8 to 20 business days.

I have a question that still needs to be answered. Can you please help?
Absolutely! Please email us to support@vegasgenix.com we will be happy to assist you in any way we can. We receive many emails; if you wish to get a prompt response, please attach your order number and address the problem clearly; Thanks.

More Information:

Address: 30 N Gould St Ste R
Sheridan, WY 82801
Phone: +13074008820
Email: support@vegasgenix.com